FAQs

Here is a list of answers to frequently asked questions. If you cannot find an answer to your query then just drop us a message and we will get back to you very quickly.

Q1. Where are the bracelets made?

 A. All our bracelets are handmade by ourselves at time of ordering here in our Midlands studio.

Q2. When will my order be ready?

A. We aim to get your bracelets made and dispatched within one to two days of ordering. Bespoke requests may take longer.

Q3. How will I receive my bracelet?

A. Your bracelet will arrive in one our natural cotton branded travel pouches.

Q4. Please tell me your delivery and Charges?

A. All orders have free delivery

 Q5. What is your returns policy?

A. If you are not completely satisfied with your purchase you have 30 days to return it to us for an exchange or refund.

Personalized and made to order items will need to be discussed before returns are accepted.

We are a family jewellers and we are here to help, not make life difficult through policies. If you have any problems with your purchase then please just get in touch. There is not much that cannot be resolved. 

Q6. What length are the bracelets?

A. The bracelets are generally made to a standard 19 cm unless otherwise stated. As the bracelets are made at the time of ordering you can request a different length up to 9 inches at no extra cost.

Q7. Can I request something different or bespoke?

A. Absolutely. We have a huge range of gemstones here in our workshop and would happily discuss making you something to your request. You can request different lengths, a different stone mix or something completely bespoke. If we do not have the gemstone or bead available then we can more than likely get it within a couple of days. All designs will be photographed and sent to you before agreeing to go ahead and a price will be discussed at the time. 

Q8. How strong are the bracelets?

A. We use a high quality gemstones and special high strength, non fraying jewellery beading elastic. This has been designed specifically for bead jewellery and is used by some of the leading jewellery designers in the world. This however does not make it indestructible and care should be taken not to overstretch your bracelet.

For clasp bracelets we use special stranded and coated flexible beading wire.

Q9. Are you a registered company?

A. We are a small family business. We have been in the jewellery business for 3 decades before going on our own. We are registered with companies house under Flawless Diamond Associates Llp.

Q10. Can I sell your bracelets?

A. Yes. We are always happy to discuss partnership opportunities.